Qatar Airways Contact Details in Nairobi Kenya

Qatar Airways Contact Details in Nairobi Kenya

Qatar Airways City Office Contact Details and Customer Care Details


Qatar Airways City Office

Barclays Plaza,

8th Floor

Loita Street Nairobi, Kenya


City Office Opening Hours: Mon – Fri 8.30am to 5.00pm, Sat 9.00am to 12.00pm. Closed on Sundays and Public Holidays. 


Phone Number: +254 20 2800 000


Qatar Airways Airport Office


Jomo Kenyatta International Airport

Terminal 1C

Nairobi, Kenya


Email Address:

Telephone Number: +254 705 835770    +254 705 835772


Working Hours

Mon – Fri 8.30am to 5.00pm

Sat 9.00am to 12.00pm.

Closed on Sundays and Public Holidays.


Types of Inquiries Handled by Qatar Airways Customer Care Team in Nairobi

The Qatar Airways customer service team in Kenya can handle a host of inquiries including ticket cancellations, flight reservations, ticket rescheduling, boarding issues and visa issues. Other types of inquiries that they can handle include queries on flight information, Qatar Airways airport lounges, flight upgrades, baggage allowance inquiries, lost baggage inquiries, check-in inquiries, in-flight meals inquiries, airport transfers inquiries, missing luggage, visa and immigration issues amongst other issues.

South African Airways Contact Details in Nairobi Kenya

South African Airways Nairobi Contact Details

Location in Nairobi: South African Airways, Enternational Life House, Mezzanine floor, Mama Ngina St, Nairobi, Kenya

Town Office Phone Number:  Tel +254 20 665 5000 (Reservations option 1, Sales & Marketing option 2, Finance option 3, Switchboard option 0)

Mobile Phone Number: +254 722 200007

South African Airways Nairobi Phone Number: 020 6655000

South African Airways Kenya Facebook


FlySAA Airport Office

JKIA Terminal 1C, International Departures

Tel +254 20 682 7313 

Fax: +254 711827857/8 or +254 7220692993 

Official working hours:

MON to FRI: 0830AM TO 0500PM
SAT: 0900AM TO 0100PM 


FlySAA Cargo Contact Details in Nairobi Kenya

South African Airways cargo operations in Kenya are handled by Flowerwings. The contact details are as follows:-

JKIA, 03rd Freight Lane, Airport Trade Center 03rd Floor

Tel:+254 20 682 2730   +254 20 6822778   +254 20 6822782   +254 722 203111    +254 7340343444

For flight bookings or reservations on South African Airways, visit the airline’s website at





Kenya Airways Baggage Allowance

Kenya Airways Baggage Allowance Exceptions

Kenya Airways has a baggage allowance policy that varies from route to route. For international routes, both intra Africa and outside Africa, the airline offers a more generous baggage allowance. For domestic flights, however, passengers generally face restrictions both in the number of luggage and the weight of the luggage. However, there are some exceptions when it comes to the Kenya Airways baggage allowance policy. These include the following:-


  • Passengers travelling on Kenya Airways from Jeddah in Saudi Arabia are allowed to carry a single free bottle of Holy Water. The maximum capacity allowed is 5 litres. The bottle of Holy Water must be sealed using a plastic covering so as to prevent leakage. The airline offers no liabilities on Holy Water so you cannot file claims in case it is lose or damaged. To ensure ease of handling, the airline allows a maximum weight of each piece of luggage of only 32Kg or 70lbs. The total dimensions of the luggage should not exceed 158cm or 62 inches in either the length, the width or the height.


  • Under special authorizations or conditions, passengers may be allowed to bring on board non regular items such as motorized wheelchairs or even special sporting equipment. This may be accepted as checked baggage even if they exceed 32kgs. Bags originating from Bangkok, Dubai, Guangzhou or Hong Kong must have dimensions not exceeding 180cm or 71 inches on the length, width or height.


  • Apart from the cabin baggage allowance, if you will be travelling with an infant, you will be entitled to a single collapsible stroller as well as a car seat free of charge.


  • A passenger travelling on Kenya Airways who is incapacitated is allowed to carry a single wheelchair or any other mobility device free of charge.


  • Where interline traffic or codeshare traffic is involved, the actual allowance may change and the Kenya Airways baggage allowance terms may not necessarily apply.


  • Any free baggage allowance applied will be indicated on your airline ticket or in the Departure Control System.


For additional inquiries on its baggage allowance, please get in touch with the Kenya Airways Customer Service.

Kenya Airways Baggage Allowance Policy

Kenya Airways Baggage Allowance

Read this page for information on the Kenya Airways baggage allowance. Like most airlines, Kenya Airways allows luggage to be carried into the cabin and as checked cabin free of charge up to a certain weight limit, size and for a number of luggage pieces.


The Kenya Airways luggage restrictions also depend on factors such as the route to be travelled as well as the cabin class that you will be travelling. As a passenger, it is important to be well acquainted with a particular airline’s baggage allowance policy so as to avoid additional problems or any conveniences during check in.


Here is a simple overview of Kenya Airways baggage allowance policy that you will need to familiarize yourself with when planning to fly with the airline:-


Carry-on Luggage on Kenya Airways

Every passenger flying on Kenya Airways is allowed to carry a single bag as long as it adheres to the following requirements:-

  • The maximum dimensions of the carry-on luggage that you bring into Kenya Airways should be 54cm by 36cm by 20cm.
  • The maximum weight of the carry on luggage that you bring with you into Kenya Airways should be 10kg or 22 pounds.

Apart from your carry on luggage, you can also carry with you with the following items free of charge:-

  • A small laptop
  • A ladies handbag
  • A walking stick or umbrella
  • A laptop sized bag or briefcases
  • Some reading materials, a reasonable amount
  • A blanket, wrap or overcoat
  • Crutches and other prosthetic devices
  • A baggage trolley that is collapsible

The carry-on luggage that you bring with you to the cabin must be stowed away beneath your seat or placed in the overhead compartment. Keep in mind that the bulkhead seats will not have an underseat storage during the take off and landing.


Kenya Airways Checked Baggage Allowance

The checked baggage allowances apply only on the Kenya Airways operated flights and are often subject to change. That means the same restrictions will not apply on Kenya Airways partner airlines. Those airlines will have their own baggage allowance policies. The baggage allowance policy may also be subject to change depending on the aircraft used on the day of the travel. Here is a look at Kenya Airways checked baggage policy on the various routes that it services:-


Kenya Airways Route Premier World Class Baggage Allowance Economy Class Baggage Allowance
AFRICA-America/Europe  2 pieces 32kg max each  2 pieces 23kg max each
 AFRICA-Middle East/Asia  2 pieces 32kg max each  2 pieces 23kg max each
 East African Destinations & 5th Freedom sectors)  2 pieces 32kg max each  1 piece 23kg max each
 Intra AFRICA 1 and 5th Freedom sectors)  2 pieces 32kg max each  2 pieces 23kg max each
 Intra AFRICA 2 and Rest of Africa (Excluding East African Destinations)  2 pieces 32kg max each  2 pieces 23kg max each
 Domestic  1 piece 32kg max each  1 piece 23kg max each
 Marine/seamen/military (for any routing)  2 pieces 32kg max each  2 pieces 23kg max each
 Sky Team Elite plus & Elite (Platinum, Gold and Silver card holders)  1 piece 32kg max each  1 piece 23kg max each
Kenya Safari

Top Safari Camps in Kenya

Kenya has plenty of stunning landscapes with sweeping savannas, mountains and a scenery to die for. Not to forget Kenya’s famed big 5. The country is always synonymous with its safari tag. If you are looking for an authentic safari experience, then East Africa, notably Kenya and Tanzania, should be at the top of your bucket list. There is no better place to get the safari experience than in Kenya’s many safari lodges and conservancies.



Shompole is a chic and romantic safari lodge that consists of some eight thatched and open air rooms that sit on the edge of Kenya’s Great Rift Valley. The experience and customer service here is truly first class. There cozy beds, bathrooms as swell as private plunge pools all built in an open air environment while still cleverly concealed into the natural landscape. The design will make you feel like you are the only person around.

Shompole Lodge in Kenya
Shompole Lodge in Kenya

There is good food and an impeccable customer service. You will be pampered every minute that you spend here. You can partake of the game drives that take you through the reserve and gives you an up close view of the wildlife in the area including the giraffes, lions and other big game. There are also sundowners on the plains, and night drives. You can also take a trip to Lake Natron with its massive flamingo population. This will be a one of a kind safari that is simply unforgettable.


Lewa Wildlife Conservancy

The Lewa Wildlife Conservancy is situated in the Northern part of Kenya and is owned privately by a nonprofit. Apart from carrying out wildlife conservation work, the conservancy also supports various community development projects including 12 schools in the locality with more than 3000 students. The Lewa Safari camp consists of 12 thatched tents with en suite bathrooms. There is also accommodation around the Wilderness Trails. The professional guides at the conservancy can take you on excursions where you can learn more about the wildlife.

Lewa Wildlife Conservancy
Lewa Wildlife Conservancy


Il Ngwesi

Ilngwesi is a pioneering eco-lodge that has been around since 1996 and is dedicated to protecting the local wildlife including the black and white rhinos.  It is unique in the sense that it is owned by the local Maasai community rather than private investors or nonprofits as is the case with many of the other conservancies. The accommodation at this eco lodge consists of rooms or bandas that have been constructed in an open bush design. The rooms have en suite bathrooms as well as outdoor showers that are powered by solar heating systems.

Il Ngwesi Lodge
Il Ngwesi Lodge

There is a communal mess where the meals are served with great views over the landscape. The property also has a swimming pool. The lodge supports 32 people directly and thousands more indirectly.


Elephant Watch Safaris

Elephant Watch Safaris consists thatched desert tents that can accommodate up to 12 guests. It also has a thatched mess tent. The bathrooms in the lodge have been built under around a tree and the water is solar heated. Activities in this game lodge include walks, picnics and game drives.

Elephant Watch Camp
Elephant Watch Camp


Olerai House

This is a private game reserve owned by Iain and Oria Douglas Hamilton. The couple also owns Elephant Watch Safaris. The game reserve includes five en suite bathrooms that have been built around a cottage. The cottage has since been converted into a stylish dining room or living room. The game reserve is situated 90 minutes from Nairobi central business district and is generally full during the weekends. It is also popular with those starting or coming to the end of their safaris. A swimming pool has been constructed a short walk from Olerai. There are various activities that you can undertake in the lodge including using the gondola or taking walks around the game reserve. Excursions to nearby game parks and reserves can also be organized.

Olerai House
Olerai House


Ol Donyo Wuas

The Ol Donyo Wuas lodge is owned by Richard Bonham and includes ten suites and six villas. This is a fairly recent lodge that was constructed in 2008 after the old camp was demolished. It has good views of Mount Kilimanjaro. Amenities at the facility include a rooftop bedroom although you need to place a request for a stay here.  You can partake of diverse activities at the lodge including horseback riding safaris, game drives, walking safaris, picnics among others.

Ol Donyo Wuas Lodge
Ol Donyo Wuas Lodge

Cambodian VISA for Kenyan Citizens

Cambodia is increasingly becoming one of the destinations for Kenyan globetrotters. Most of the Kenyans who move to Cambodia are either aid workers, workers for non profits, educational consultants, teachers and the occasional nomads looking for new experiences. There are also Kenyan spouses of Kenyans or citizens of other country who moved to Cambodia.


The small Kenyan community in Cambodia stays mostly in Phnom Penh although you can meet a few Kenyans in Cambodian cities like Siem Reap.  


How to Apply for a Cambodian Visa as a Kenyan Citizen

Kenya is one of the countries that qualify for a Cambodian e-visa. That means for a fee of $30 plus $7 visa processing fee, you can apply for a Cambodian visa while still in Kenya to make things easier for you as you move to Cambodia.


Important things to keep in mind when travelling to Cambodia as a Kenyan:-


  • Make sure you have booked a return ticket otherwise most airlines will not allow you to board your flight.
  • Make sure you have booked an accommodation where you will stay and you have a receipt and contact details for the accommodation establishment to smoothen your way with the immigration department. Most accommodation in Cambodia is quite cheap and you can easily book online.
  • Have at least $1000 in cash with you.


Details about the Cambodian Tourist Visa

  • This is a single entry visa. If you are looking for a multiple entry visa that allows you to visit surrounding countries before jetting back into Kenya, you can apply for that on arrival at the Phnom Penh International Airport.
  • The Visa is valid for only 30 days. You can renew visa when you are in Cambodia for longer stays.
  • Your passport must be valid for at least 6 months at the time of entry.
  • You can renew your tourist visa for another 30 days for a cost of $45.
  • You cannot renew your tourist visa twice. After the initial renewal, you must make a “visa-run” and re-enter Cambodia to get a new visa. You can do this by taking a bus tour to Vietnam or Thailand. You can also take a flight to nearby countries such as Singapore, Malaysia, Laos etc.


Other types of Cambodian Visa

Apart from the 30 day tourist visa, there are other types of Cambodian visas that you can apply for depending on your purpose for travel. These include the following:-


Ordinary Visa

You can apply for the Cambodian ordinary visa if you are planning to stay in the country for a longer period of time. The visa is valid  for only 30 days but the advantage over the tourist visa is that you can renew it indefinitely. The visa does not, however, give you the right to work in Cambodia. To work in the country, you must obtain a Cambodian work permit although you can get a visa even without a work permit.


Details About the Cambodia Ordinary Visa


  • The ordinary visa can be extended inside Cambodia for 1 month, 3 months, 6 months or 12 months. It is generally advisable to extend it for either 6 months or 12 months. The 6 and 12 month ordinary visas are multiple entry visas while the 1 and 3 month ordinary visas are single entry.


Important details to keep in mind: A lot of airlines will not allow you to board a flight to Cambodia with a one-way ticket so you may need to book a return ticket or a fully refundable ticket that you will be able to cancel once you arrive in Phnom Penh.




Can a Tourist or Visitor in Kenya Use MPESA

As a tourist or business visitor in Kenya, you can use MPESA even if you are visiting Kenya for only a few days. All you need to use an MPESA service is a Safaricom SIM Card which costs anywhere from $0.50 to $2. If you are a tourist, you are likely to be charged $5 or more especially if you are buying the SIM card at the airport.

SIM cards are sold all over including outside your hotel. Look for a Safaricom shop that is branded in green in Safaricom’s brand colours, images and logo. Below are examples of Safaricom shops in Kenya.

Safaricom Shop
Safaricom Shop


Safaricom Street Shop
Safaricom Street Shop


Safaricom Agent Shop
Safaricom Agent Shop


Applying for MPESA

Apply for MPESA when buying your SIM card. The registration can be done in less than 10 minutes. All that you will need is your passport.


Topping Up Your MPESA Account

To top up your MPESA account, you will need to visit an MPESA agent. These are all over the place in Kenya. Every 50m, you will find an MPESA agent shop anywhere in Kenya. A typical MPESA shop looks like this:-



Please note that all Safaricom shops offer MPESA services and vice versa. You can deposit and withdraw money at a Safaricom shop and you can access Safaricom services at an MPESA agent almost 100% of the time. Don’t put all your cash on MPESA. There are certain retail outlets that will still insist on cash payment. 


Turkish Airlines Nairobi Office Contact Details

Turkish Airlines Nairobi Office Contact Details


Tel: +254 20 2217888



Working Hours

weekdays 09.00-17.00

Saturday 09.00-12.00

Turkish Airlines Air Sea Logistics Contact Details

+254 722 535 255



Lufthansa Airlines in Kenya

Lufthansa Airlines Offices in Nairobi Kenya

Lufthansa Reservations in Nairobi
Lufthansa Reservations
Regal Plaza, 1st Floor, Parklands, Limuru Road
P.O Box 30320-00100 GPO
Phone 1  +254 202666969
Phone 2  Mobile + 254 722 277 105


Lufthansa Nairobi Central Business District Offices

Lufthansa German Airlines in Nairobi City

Address 1: Regal Plaza, 1st Floor, Parklands, Limuru Road

Address: P.O Box 30320-00100GPO

Phone 1  +254 202666969Phone 2

Mobile + 254 722 277 105

Service hoursSaturday – Sunday Off



Lufthansa Jomo Kenyatta International Airport Offices

Address: Jomo Kenyatta International Airport

Phone 1: +254 770136670


Service Hours: Open Only on Flight Days





JamboJet Contact Details and Customer Care Service




Barclays Plaza (Ground Floor) 

Weekdays: 8.00am – 6.00pm
Saturday: 8.30am – 1.00pm
(Closed on Sundays and public holidays)


Sarit Centre (Ground Floor)

Weekdays: 9.00am – 6.00pm
Weekends: 9.00am – 3.00pm
(Closed on Sundays and public holidays)


Yaya Centre (Ground Floor)

Weekdays: 9.00am – 6.00pm
Saturday: 9.00am – 3.00pm
(Closed on Sundays and public holidays)


Superior Arcade Plaza “Tea Room” (Accra Road)

Weekdays: 9.00am – 6.00pm
Saturdays: 9.00am – 2.00pm
(Closed on Sundays and Public holidays)


The Junction (1st Floor)


Weekdays: 9.00am – 6.00pm
Saturday: 9.00am – 3.00pm
(Closed on Sundays and public holidays)


JKIA Terminal 1D

Daily: 5.00am – 10.30pm



The West End Shopping Mall

Weekdays: 8.00am – 6.00pm
Saturday: 9.00am – 2.00pm
(Closed on Sundays and public holidays)


Kisumu Airport Arrivals

Monday-Saturday: 7.00am – 8.00pm
Sunday: 9.00am – 7.00pm 



Electricity House (Ground Floor)

Weekdays: 8.00am – 5.00pm
Saturday: 8.30am – 1.00pm
(Closed on Sundays and public holidays)


Nakumatt Nyali (Ground Floor)

Monday-Friday: 8.00am – 5.00pm

Saturday: 8.30am – 1.00pm
(Closed on Sundays and public holidays)


Mombasa International Airport Unit 3

Daily: 8.00am – 9.15pm



Nandi Arcade

Weekdays: 8.00am – 5.00pm
Saturday: 9.00am – 2.00pm
(Closed on Sundays and public holidays)


Eldoret International Airport

(Main Entrance)

Monday – Saturday: 6.30am – 7.00pm
Sunday: 10.00am – 5.30pm