Monday, August 8, 2011

Ethiopian Airlines Offices in Nairobi

Ethiopian Airlines is one of the "home boys" at Nairobi's Jompo Kenyatta International Airport. Flights can be booked at several offices in Nairobi and Mombasa:

City Office

City: Nairobi

Address: Bruce House, Muindi Mbingu Street

Mailing address: P.O. Box  42901 - 00100


Phone: Sales (+254 20) 311649/20311544/311507/2217558

Fax: (+254 20) 221 9007

Working hours: Mon - Fri 08:30 – 17:00
Sat 09:00 - 13:00

Airport Office

City Nairobi

Airport: Jomo Kenyatta International Airport

Address: Unit 2, Jomo Kenyatta International Airport, Nairobi

Phone: (+254 20) 822236/822311

Fax:: (+254 20) 221 9007

General Sales Agent (Cargo)

City: Nairobi

Company Freight In Time

Mailing Adderss: JKIA Cargo village, Second Avenue,
P.O Box 41852 00100, Nairobi, Kenya

Phone: Office: (+254) 20 827480,
Mobile: +254 721 217141, +254 736 779787


City Office

City: Mombasa

Address: TSS Tower, Nkrumah Road

Mailing address: P.O Box 94600 - 80115


Phone: (+254 41) 2319977/8/9
(+254) 714 618 989

Working hours: Mon - Fri 08:30 – 17:00
Sat 09:00 - 13:00

Airport Office

City Mombasa

Airport: Moi International Airport

Address: Terminal 1

Phone: (+254 41) 2011199


18 Responses to “Ethiopian Airlines Offices in Nairobi” said...
August 10, 2013 at 2:15 AM

I am trying to call Ethiopian airlines office at the airport nairobi, mombasa and at their city office in nairobi - no response. What a service!

bett gilbert said...
January 29, 2014 at 3:13 AM

I'm also trying to call Ethiopian Airlines, Nairobi offices.. no response.. Poor, poor service! What a shame

Isaac said...
February 12, 2014 at 7:08 AM

Same here. No one answers.

Gad Maina said...
March 31, 2014 at 12:29 AM

Please change the name 'Jompo' to JomoKenyatta International Airport.
Gad Mwangi.

Tarus said...
July 26, 2014 at 6:29 AM

Ethiopian airline agents in Kenya never pick calls, am so disappointed. Who knows how much it costs to change the date of departure in Ethi0pian airlines?

Amolo Ng'weno said...
September 21, 2014 at 12:04 AM

Dear fellow sufferers, the phone numbers on this website are wrong. The correct numbers are 020-2296000 0723786649 0734666066

Ethiopian should also list these on their website!

DanielNMach said...
January 24, 2015 at 2:15 AM

Trying to call Ethiopian Airways Office in Nairobi and no one is picking calls....why cant they redirect their calls to the airport if they are busy????????????

DanielNMach said...
January 24, 2015 at 2:16 AM

Atleast the Mombasa Office has responded

Machero said...
March 4, 2015 at 10:30 PM

Ethiopian Arlines Nairobi!!!!! please style up in customer service!! nkt!!!!!!!!!!!!!!

maureen Wambui said...
March 24, 2015 at 5:38 AM

poor, terrible, horrible service in this 21st century, style up. please!!!!!

peter kasanga said...
May 8, 2015 at 2:35 AM

am looking for air ticketing job vacancy in your industry, i have a diploma in travel and tourism IATA exam with both Galileo and Amadeus skills

May 23, 2015 at 11:48 AM

Ethiopian airline minimized the ratio of corruption in all places they operate but JKIA has taken the highest value of corruption,how comes people are asked money on boarding the aircraft,while you thinking ur brother is in london or adis is still in the gate shame full and there is no number to call or to claim on said...
October 26, 2015 at 8:38 AM

Ethiopian Airlines Flights Booking USA- Ethiopian airlines is previous airline because it has been operational the flights since 1945. Ethiopian Airlines is one of the most well known airlines of Africa, which is completely owned by the government of the country.

Unknown said...
January 28, 2016 at 5:44 AM

I can't reach your office line? what's happening?

Pat Bunatal said...
September 21, 2016 at 3:44 AM

The Nairobi office is absolutely horrible.They don't answer their phones. It's like there is no one in the office and no one seems to care. It just rings and then cuts off. And yes, the number is incorrect on the website. Either FIX IT or remove it altogether. What a horrible experience and I was switching airlines due to the great comments I received from other customers about this airline.

Unknown said...
January 10, 2017 at 10:35 PM

None of the 7 numbers I have tried for Ethiopian airlines work!! (Town office or airport). This is very frustrating. Please fix this asap, or you will loose customers

kibet said...
March 30, 2017 at 6:27 AM


Ayak Chol said...
April 16, 2017 at 1:00 PM

Surely...Ethiopian Airlines. This is so frustrating. Pick up your phones. What is the point of having customer care when there is no care shown?

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